Reference

Terms and Conditions That Protect Your Account

These terms govern every interaction you have with 0ll — from opening your account to placing a wager and withdrawing your balance.

Jurisdiction-aware accessAccount holder rightsDispute process outlinedData handling disclosedUpdated and enforceable

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What These Terms Cover on 0ll

0ll Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every account created on 0ll and to every session conducted through our platform where local law in India permits such activity. They cover account registration, the verification process we run before your first withdrawal, how deposits via UPI, Paytm, or PhonePe are

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recorded and reconciled on our end, and the rules around bonus conditions when any promotional period is active. By continuing to use your account, you confirm that you have read and accepted these terms in full. We may update these terms from time to time; we
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will notify you via the email address attached to your account before any material change takes effect, giving you time to review and, if needed, close your account. Continued use after the notice period constitutes acceptance.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TERMS TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been managed in a way that does not align with what is written here, our support team is available around the clock. Raise a query through any of the channels below and we will provide a written response within 48 hours.

Team online

Live Chat

Start a chat session directly from your account dashboard. Our agents can clarify specific clauses, explain how a ruling was reached, and escalate formal disputes to our compliance desk on your behalf.

Email Support

Write to our terms and compliance address for a documented exchange. Include your account ID and the clause number in question so we can respond precisely. We aim for a reply within 48 hours.

Help Centre

Our Help Centre hosts the current version of these terms alongside a plain-language summary of each major section. Search by keyword or browse by topic to find the clause relevant to your query.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

Every commitment in this section reflects actual operating practice at 0ll — not aspirational language.

Data Retention

We retain transaction records, account logs, and identity documents for the period required by the jurisdiction in which your account is registered. You may request a summary of what we hold at any time through our support team.

Cookie Policy

We use session and analytics cookies to keep your account active and to measure how features are used. You can manage cookie preferences from the settings panel in your account without affecting core functionality.

Account Security

Your account is protected by two-factor authentication and automatic session expiry after inactivity. Any login from an unrecognised device triggers an email alert so you can act immediately if access was not yours.

Change Requests

To update personal details — name, address, linked UPI handle — raise a verified request via email support with a copy of supporting documentation. Changes are reflected within three working days of approval.

Account Closure

You may close your account at any time by contacting support. Any remaining balance will be returned to your verified Paytm or PhonePe account within five working days, subject to identity verification being complete.

Dispute Resolution

Disputes about withdrawals, voided rounds, or bonus conditions should be raised in writing within 30 days of the event. We commit to a documented decision within 10 working days; unresolved cases may be escalated to the relevant authority.

Common Questions About These Terms

The questions below address what account holders ask most often once they have started reading these terms. If your question is not answered here, our support team can walk you through any clause in detail.

These terms take effect the moment you complete account registration on 0ll. Using the platform — making a deposit via UPI or opening a game session — confirms your acceptance of the version current at that time.

We send an email to the address on your account before any material update goes live. The email includes a summary of what changed and the date the new version takes effect, giving you time to review.

Yes. Submit a data request via email support and include your registered account ID. We will compile a summary of what we hold — transaction logs, identity documents, session data — and send it within 10 working days.

Any verified balance is returned to your linked Paytm or PhonePe account within five working days of your closure request. If your identity verification is incomplete, we may ask for additional documents before releasing funds.

Eligibility and access depend on local law and these terms are available to you where local law in India permits. The governing law and jurisdiction clause is set out in full in Section 14 of the complete terms document.

Send a written dispute to our support email within 30 days of the event. Include your account ID, the round or transaction reference, and the outcome you are contesting. We commit to a documented decision within 10 working days.

The core account terms are identical regardless of your chosen payment method. Specific processing timelines for UPI, Paytm, and PhonePe are detailed in the Payments Schedule attached to these terms as Appendix B.

Terms and Conditions That Protect Your Account

How to Contact Us About These Terms

Live Chat

Email Support

Help Centre

Data, Security and Your Rights Under These Terms

Data Retention

Cookie Policy

Account Security

Change Requests

Account Closure

Dispute Resolution

Common Questions About These Terms

01 When do these terms take effect for my account?

02 How will I know if the terms have been updated?

03 Can I request a copy of the data 0ll holds on my account?

04 What happens to my balance if I decide to close my account?

05 Who governs these terms and which law applies?

06 How do I raise a formal dispute about a voided round or withdrawal?

07 Are these terms different for accounts that use UPI versus PhonePe?

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